Privacy Policy

At EZ Tracker, LLC, we take your privacy seriously. This policy explains how we collect, use, protect, and share your personal information.

 

We are committed to transparency and compliance with GDPR and other privacy regulations.Introduction

 

This Privacy Policy describes how EZ Tracker, LLC ("Company", "we", "us", or "our") collects, uses, and protects your personal information when you use the EZTracker aircraft maintenance management system and website (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect
1.1 Information You Provide Directly
When you register for and use EZTracker, you may provide:

• Account Information: Name, email address, password, phone number, company name, mailing address

• Profile Information: Display name, profile photo, date of birth, timezone preferences

• Aviation Information: Medical certificate details, flight review information, pilot certificates

• Aircraft Information: Registration numbers, aircraft make/model/year, maintenance records, flight logs

• Payment Information: Credit card details and billing information (processed securely through Stripe)

• Communications: Messages you send through our support system, feedback forms, or team messaging features

• Documents: Uploaded files including maintenance records, medical certificates, registration documents, and logbook entries

 

1.2 Information Collected Automatically
When you use our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent on pages, click patterns

• Device Information: Browser type, operating system, device type, IP address

• Log Data: Access times, error logs, referring URLs

• Cookies and Similar Technologies: We use cookies to maintain your session and preferences

 

1.3 Information from Third Parties

• Authentication Providers: When you sign in with Google, we receive your name, email, and profile picture

• Payment Processors: Stripe provides payment confirmation and subscription status

• Flight Tracking Services: If you enable flight tracking, we receive flight data from aviation data providers

 

2. How We Use Your Information
We use the information we collect to:

• Provide and Maintain the Service: Process your transactions, manage your account, track maintenance schedules

• Communications: Send you maintenance alerts, weekly/monthly reports, service updates, and respond to your inquiries

• Improve Our Service: Analyze usage patterns, develop new features, fix bugs, and optimize performance

• Safety and Security: Detect fraud, prevent unauthorized access, enforce our Terms of Service

• Legal Compliance: Comply with applicable laws, regulations, and legal processes

• Marketing: With your consent, send promotional materials about new features, offers, and aviation-related services

• AI Features: Process your data through AI systems for document analysis (AutoLog) and intelligent assistance

 

3. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), UK, and Switzerland, we process your personal data based on:

• Contract Performance: Processing necessary to provide the Service you requested

• Consent: You have given explicit consent for specific processing activities (e.g., marketing emails)

• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, service improvement)

• Legal Obligations: Processing required to comply with legal requirements

 

4. How We Share Your Information
We may share your information with:

 

4.1 Service Providers
Third-party vendors who perform services on our behalf:

• Cloud hosting and data storage providers

• Payment processing (Stripe)

• Email delivery services

• Analytics providers

• AI and machine learning service providers

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

 

4.2 Team Members and Sub-Accounts
If you use team features, certain information may be shared with:

• Master account holders (if you're a sub-account user)

• Sub-account users you've authorized (if you're a master account holder)

• Team members with appropriate permissions

 

4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

 

4.4 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

 

4.5 With Your Consent
We may share your information for any other purpose with your explicit consent.

 

Important Note:
We do NOT sell your personal information to third parties. We do NOT share your aircraft maintenance records with anyone without your explicit consent, except as required by law.

 

5. Data Security
We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS

• Data Storage: Your data is stored on secure, enterprise-grade cloud infrastructure with encryption at rest

• Access Controls: Strict access controls limit who can view your data

• Authentication: Secure authentication through Google OAuth and password hashing

• Regular Security Audits: We regularly review and update our security practices

• Monitoring: Continuous monitoring for suspicious activity and unauthorized access attempts

 

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

 

6. Data Retention
We retain your personal information for as long as necessary to:

• Provide you with the Service

• Comply with legal obligations (e.g., tax, accounting requirements)

• Resolve disputes and enforce our agreements

• Maintain backup and disaster recovery systems

 

Account Deletion: When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

 

Inactive Accounts: Accounts inactive for more than 2 years may be automatically deleted after notification.

 

7. Your Privacy Rights
Under GDPR and similar privacy laws, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you

• Right to Rectification: Request correction of inaccurate or incomplete information

• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data

• Right to Restriction of Processing: Request that we limit how we use your data

• Right to Data Portability: Request a copy of your data in a machine-readable format

• Right to Object: Object to our processing of your personal data

• Right to Withdraw Consent: Withdraw consent for processing at any time (where consent is the legal basis)

• Right to Lodge a Complaint: File a complaint with your local data protection authority

 

How to Exercise Your Rights:
To exercise any of these rights, please contact us at support@eztracker.app. We will respond to your request within 30 days. Some account information can be updated directly in your Profile Settings.

 

8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the Service to function (e.g., maintaining your login session)

• Preference Cookies: Remember your settings and preferences

• Analytics Cookies: Help us understand how you use the Service

• Marketing Cookies: With your consent, track your interaction with marketing materials

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service. Our cookie consent banner allows you to manage non-essential cookies.

 

9. International Data Transfers
EZ Tracker, LLC is based in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries.
For users in the EEA, UK, and Switzerland, we ensure that adequate safeguards are in place for international data transfers, including:

• Standard Contractual Clauses approved by the European Commission

• Service providers with appropriate data protection certifications

• Technical and organizational security measures

 

10. Children's Privacy
Our Service is not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

 

11. Third-Party Services
Our Service uses the following third-party services:

• Google OAuth: For authentication (subject to Google's Privacy Policy)

• Stripe: For payment processing (subject to Stripe's Privacy Policy)

• Cloud Infrastructure Providers: For hosting and data storage

• OpenAI: For AI-powered features like AutoLog and AI Assistant

 

These third-party services have their own privacy policies. We encourage you to review their policies before using our Service. We are not responsible for the privacy practices of these third parties.

 

12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell

• Right to request deletion of your personal information

• Right to opt-out of the sale of personal information (Note: We do not sell personal information)

• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@eztracker.app. We will verify your identity before processing your request.

 

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date

• Sending you an email notification (for significant changes)

• Displaying a prominent notice within the Service

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy.

 

14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

 

EZ Tracker, LLC
Email: contact@eztracker.ai
Website: www.eztracker.ai

 

Data Protection Officer: For GDPR-related inquiries, please email support@eztracker.app with "GDPR Request" in the subject line.